customer data

 

In the course of serving our customers there is periodically the need for Aspacia to review the contents of our customers data.  At Aspacia, we understand the need for absolute security and privacy when it comes to our customers proprietary information.  Therefore, we have adopted a series of industry leading policies and procedures designed to safeguard and protect the security of our customers sensitive information.  Please read the following statement to learn more about our customer data security policies and procedures.

Acquisition of Customer Data

Aspacia will not accept the unauthorized submission of customer data under any circumstances.  Any customer data received by Aspacia without prior authorization will be immediately destroyed to DOD standards and Aspacia will send a notice to the transmitting party informing them of our actions.  Aspacia assumes no liability for harms resulting from the unauthorized transmission of data to Aspacia. 

Aspacia will only accept the submission of customer data once both the customer and Aspacia have executed a Data Services Agreement fully detailing the means of transmission, scope of services and retention policies and procedures.  Once the Agreement has been executed, Aspacia will make arrangements with the customer for the secure transmission of the data including but not limited to PGP encrypted email identified with appropriate Digital Certificates, bonded courier carrying encrypted magnetic or optical media, secure FTP, VPN or encrypted remote access file transfer.  Aspacia recommends and supports all means of data encryption up to and including 160 bit DES, NEW DES, Blowfish, CAST-128, RC4, IDEA and Safer-SK 128.

Use of Customer Data


Aspacia uses customer data for four primary purposes:

  • To correct errors or anomalies in data content.
  • To repair corrupt data structures.
  • To help us create and deliver customer specific output.
  • To convert data to a different format.
Aspacia will disclose the contents of customer data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Aspacia; (b) protect and defend the rights or property of Aspacia, and, (c) act in urgent circumstances to protect the personal safety of customers of Aspacia or the public.

Control of Customer Data


Once transmitted, or otherwise given to us customer data, Aspacia will not share that data with third parties without the customers express written permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. Aspacia may send out periodic e-mails informing its customer of technical service issues related to a product or service they requested as a part of the Agreement. 

Security of Customer Data


Aspacia strictly protects the security of our customers data and honors their choices for its intended use. We carefully protect their data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Customer data is never shared outside the company without express written permission, except under conditions explained above. Inside the company, data is encrypted and stored in password-controlled servers with limited access.  Customer data is only decrypted by authorized Aspacia personnel during the performance of the mutually agreed upon service.  Should the customer and Aspacia agree to have Aspacia retain the data beyond the time required to perform the services, Aspacia will transfer the encrypted data to optical media and place it in a physically secure location.

Customers also have a significant role in protecting their information. No one can access our customers data without knowing its password, so do not share these with others.

Changes to this Statement


Aspacia will occasionally update this customer data security statement.  For material changes to this Statement, Aspacia will notify you by placing prominent notice on the Web site.

Contact Information


Aspacia welcomes your comments regarding this Statement, please contact us by e-mail, or postal mail.

 

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